ONE of the main gamers in the enterprise course of outsourcing (BPO) in the nation – Greymouse – celebrated its sixteenth anniversary early this month, signifying the firm’s potential to make it via the challenges and successes over the years.
Greymouse normal supervisor Faiyaz Khan stated it had been a whirlwind type of a journey for them – filled with happiness, challenges and nice classes via the years.
Mr Khan stated it was a big time for all of them.
“Being 16 years in the enterprise didn’t come straightforward in any respect and we needed to work our manner up, again then, energy outages had been certain to occur and Greymouse was spending greater than what was being made.
“It was a tough begin however with all these challenges, we had been in a position to pull via— have a look at the place it bought us!”
As the firm celebrates its sixteenth anniversary, Mr Khan says celebrating 16 years is just not just for them to look again on Greymouse’s humble beginnings however to additionally take this chance to spotlight how the firm has constructed a ‘multicultural’ workforce.
“Most of our teammates are working from dwelling however nonetheless, though easy and much from extravagant, we made certain that we had been in a position to thank one another— the shoppers, our colleagues and all these behind the success of Greymouse. Because of COVID-19 restrictions, we weren’t in a position to maintain a giant celebration however we did have fun it with a cake in each places of work.”
According to Mr Khan, when the firm house owners – Marisa Wiman and Kelvin Davis – first began Greymouse, they’d three questions: What answer can this enterprise supply? Who will this profit?
Lastly, how can philanthropy associate with entrepreneurship?
“The purpose is to create a worthwhile establishment by empowering proficient people via employment. The evolution of this concept stems from the realisation of how Greymouse can mitigate poverty— focusing on nations in which it’s prevalent.”
Mr Khan stated like all different companies, Greymouse had struggled at the starting – in 2005 as the dream was being pursued, the infrastructure and wanted applied sciences weren’t but dependable.
“We need to struggle our manner with innovation, guts, and dedication. Greymouse began providing IT assist in Fiji in 2005 with solely two folks working in the workplace.
“As extra companies had been offered in a while, we had been in a position to cowl digital assistant companies, digital reception companies, admin assist, accounting, and bookkeeping and even going ahead with the most in-demand companies at this time— advertising and marketing, social media administration and web site design and upkeep.
“It was all due to our valued shoppers who’ve trusted us. Because of this, we had been in a position to thrive and eventually kind a staff in the Philippines making a wider attain and offering extra alternatives,” he stated.
Today the firm employs 40 folks in Greymouse Fiji and 35 in the Philippines.
Mr Khan stated even with a really numerous workforce, Greymouse was in a position to construct a enterprise tradition that united its folks into one working “machine” with the staff known as “MICE”, including that Ms Wiman referred to Greymouse as the “Mice Haven”.
Meanwhile Mr Khan stated at current the BPO market had been constantly rising, however due to COVID-19, companies had been closely affected which ultimately led some to shut their institutions and scale back workers — amongst its many inevitable measures.
“Needless to say, Greymouse has been true to its precept to constantly assist alleviate poverty via transformational jobs, realizing that it has helped and given hope to lots of of individuals throughout the globe.”
Mr Khan stated there have been positively shoppers abroad and in Fiji who wanted to cut back price particularly as a result of the pandemic impacted us loads.
Greymouse Fiji normal supervisor Faiyaz Khan. Picture: SUPPLIED
“This advantages folks in Fiji or the Philippines since this supplies them jobs.
“When you utilize Greymouse companies, you might be serving to folks by offering employment alternatives.
“The mission of Greymouse is to alleviate poverty by offering employment to these in dire want, so shedding employees would defeat our objective. We make an effort to extend our presence in the industry so we might be recognized to potential shoppers who require our companies. With the assist of our shoppers, extra alternatives will come knocking for us,” he stated.
According to Mr Khan the firm permits its shoppers to regulate prices and entry to a multi-skill set, which is the largest motive why corporations use its companies.
“You will pay for companies as you want them and keep away from making main investments in infrastructure, software program, and personnel. Best of all, we offer transparency to our shoppers! Overall, Greymouse lets you preserve your labour prices low.
“Furthermore, you’re in a position to enhance the effectivity of your online business by getting professional assist with out having to rent full-time consultants.
“Whenever you could have a job that doesn’t match properly right into a present worker’s duties, it’s worthwhile to outsource to knowledgeable slightly than devour extra time simply to rent and prepare a brand new worker.
“No matter what you outsource, you’re possible to economize over having that new division in your individual enterprise. You gained’t need to pay full-time salaries, advantages, or make investments in costly software program and tools. When you outsource, you may pay for precisely what you want.”
In phrases of selling their companies, social media has performed a vital position in serving to the firm get extra leads.
“With a model new decade quickly approaching, high advertising and marketing developments for 2020 embrace synthetic intelligence, video advertising and marketing, social messaging apps, conversational advertising and marketing and extra.
“On the different hand, co-working areas have skilled a significant hit, with social distancing changing into the new norm.
“(*16*) the lockdown in many nations, a lot of corporations have both given up their co-working house or lowered their workplace dimension. If you’re seeking to construct a distant staff for your online business, be at liberty to succeed in out to us.”
Described as a pioneer and normal in terms of outsourcing in Fiji, Greymouse Fiji continues to be at the forefront in the supply of assorted doable outsourcing roles.
Mr Khan stated Fiji had been referred to as “the contact centre industry’s best-kept secret” and the “new frontier” of enterprise course of outsourcing.
Although it will not be the first nation that involves thoughts for Fijian, Australian and Kiwi companies that wish to outsource, however that could be about to vary.
“With the assist of the Government, the industry is making a concerted effort from 2020 to make the market conscious that Fiji isn’t just an island paradise, however a extremely aggressive and high quality vacation spot for a variety of enterprise companies – from name centre and collections to digital advertising and marketing, IT helpdesk, accounting, HR and extra,” he stated.
Mr Khan stated though the pandemic outbreak occurred and staff members transitioned to working from dwelling, the firm by no means faltered at odds simply as with the many obstacles encountered earlier than.
“Teamwork, dedication and dedication set forth as the staff made changes in mild of the present state of affairs.
“We are doing our easiest in delivering dependable, time-sensitive and cost-effective companies not solely in Fiji and throughout the world— serving to not solely companies to develop and succeed but additionally proficient people via life-changing employment.”
