5 stars – tried it, loved it & it works better than claimed! Managing legal risks of reviews and endorsements

On October 13, 2021 the Federal Trade Commission (“FTC”) issued a Notice of Penalty Offenses (“Notice”) to extra than 700 firms informing them that the use of pretend or deceptive endorsements and reviews on-line might end in civil penalties. Companies receiving this discover included prime advertisers, main retailers, prime shopper product firms, and main promoting businesses with massive on-line and social media presence.
The Notice despatched to the businesses outlined a quantity of practices that the FTC beforehand decided to be unfair or misleading together with:
falsely claiming an endorsement by a 3rd occasion; misrepresenting that an endorser is an precise person, present person, or a current person; persevering with to make use of an endorsement with out good purpose to consider that the endorser continues to subscribe to the views offered; misrepresenting that an endorsement represents the expertise, views, or opinions of customers or purported customers; utilizing an endorsement to make misleading efficiency claims; failing to reveal an surprising materials reference to an endorser; and misrepresenting that the expertise of endorsers represents customers’ typical or strange expertise.
In addition to the Notice, the FTC has created Endorsement Guides to make sure that firms observe the regulation when utilizing endorsements to promote their merchandise and providers.
Canadian Position
In Canada, the Competition Bureau (“Bureau”) empowered below the federal Competition Act, is the first authorities physique answerable for implementing legal guidelines about false or deceptive advertising practices. Though the Competition Bureau has but to subject comparable warning letters to Companies in Canada, comparable restrictions exist as regards to on-line and social media testimonials and endorsements. In current years, the Bureau revealed the Deceptive Marketing Practices Digest and Influencer advertising and the Competition Act to offer steerage to influencers and organizations as regards to materials connection disclosures, on-line advertising, on-line reviews, testimonials and endorsements, together with these made by influencers.
In addition, Ad Standards, the Canadian promoting business’s self-regulatory physique, revealed the Influence Marketing Disclosure Guidelines, which serves as a information to help influencers and organizations in complying with disclosure greatest practices.
The Bureau has additionally been aggressive in its enforcement in opposition to deceptive advertising practices. For instance, on December 18, 2014, the Commissioner of Competition initiated an inquiry into whether or not Bell had engaged in “astroturfing” (i.e., the place staff or associates of an organization generate constructive reviews in help of the identical firm’s services or products). In this case Bell staff have been inspired to publish constructive reviews and rankings of two Bell cellular apps. The staff didn’t disclose the truth that they have been employed by Bell. On October 14, 2015, the Bureau introduced that it had reached a Consent Agreement with Bell Canada concerning the reviews posted by the Bell staff. As half of its decision with the Bureau, Bell Canada agreed:
to pay $1.25 million in administrative financial penalties; to not “direct, encourage or incentivize any staff or contractors to charge, rank or evaluation apps within the app retailer” for a time period of three years; and to reinforce and preserve its (*5*) Program with a particular concentrate on not encouraging reviews by Bell staff.
Similarly, on February 24, 2021, the Bureau introduced that it had entered right into a Consent Agreement with FlightHub and two of its administrators over allegations that the web journey reserving firm misled customers about costs and providers, made hundreds of thousands in income from hidden charges, and posted false on-line reviews about its providers. As half of the settlement, FlightHub agreed to pay a $5 million administrative financial penalty (“AMP”) and the 2 FlightHub administrators are additionally answerable for AMPs of $400,000 every.
It is evident in Canada, as within the United States, that pretend or deceptive endorsements and reviews are more likely to appeal to vital financial penalties, sending clear a message to influencers and organizations alike that misleading endorsements in internet marketing is not going to be tolerated by these authorities.
It is advisable to have an inside compliance program to direct advertising groups, together with pointers that apply to these engaged to market, together with influencers, and additionally to those who might unwittingly overstep bounds, comparable to staff.


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About the Author: Amanda