After greater than a yr and a bout with most cancers, Paul Schreiber bought his refund for not one, however two Norelco shavers whose shave he contends was not as shut as the corporate has long marketed.Schreiber, 74, of Pardeeville, alleged in early May that he first contacted Norelco mum or dad firm Philips in April 2021 to say he’d bought the primary shaver the earlier December for $89.99 and that it appeared to work, however inside weeks he discovered he “needed to make a number of passes to get a detailed shave” and “it irritated my pores and skin.” He returned it, with a receipt, and requested for a full refund, in accordance with the letter he despatched Philips and shared with SOS.Why the roughly three-month lag between dissatisfaction registered and refund requested? Schreiber stated he was identified with colon most cancers in January 2021 and endured “excruciating surgical procedure” and a number of other weeks of chemotherapy and restoration, and thus was not in a place to spend so much of time on recompense for a “faulty” shaver.
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Schreiber stated that over the following few months he had a number of cellphone calls with Philips customer support people, one in all whom led him to consider that his refund was authorised and on its method. That turned out to be unsuitable, Schreiber stated, however as a result of he did not know that but he’d bought one other Norelco — similar mannequin, similar value. But it did not do the job both.No downside, Schreiber stated Philips consultant “Carlos” instructed him. Send again only a copy of that shaver’s receipt and Philips would ship a refund, he stated.”So I waited and waited,” Schreiber stated in a March 3 letter to chief market chief of Philips North America, Vitor Rocha, that Schreiber shared with SOS. “Then he (Carlos) despatched me an electronic mail and stated I will not get a refund. It was too long to assert. … I used to be delay for therefore long and now I get nothing.”
SOS scanned Schreiber’s snail-mailed correspondence and documentation and emailed it to 2 Philips staff on May 18, together with a observe acknowledging that perhaps it was previous the same old time for requesting a refund however then Schreiber did have most cancers to deal with and it did not seem Philips’ customer support reps had been notably useful.Rachel Triller, exterior communications and influencer advertising and marketing supervisor in Philips’ private well being division, stated she was trying into the scenario that day and two days later emailed this: “I can affirm Customer Service has spoken with Mr. Schreiber on the cellphone and he shall be receiving a full refund. Please let me know when you’ve got any questions.”Schreiber stated the refund for each shavers plus transport, or $214, arrived in late May.Send us an SOSSince September 2007, SOS has helped save Wisconsin State Journal readers greater than $203,798.63 and solved tons of of issues. You can ship an SOS utilizing any of those strategies:
“I’ve heard nothing again nor have I known as anymore to comply with up on my finish, as I’m past pissed off and at my wits’ finish.”
“We made headway, however it is a downside everyone seems to be having,” she stated.
The electrician reported the “the again electrical panel of the brand new LG dryer was broken and unsafe to make use of,” she stated.
With no Wi-Fi, there was no Netflix, and no descriptive audio.
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